Company Information

Geoff and Jackie Whiteley started their business on 2004. It is based on a patent that Geoff developed at Leeds University and Strulch (Straw Mulch) was born. It is a unique product made from wheat straw using Geoff’s technical knowhow, tried and tested at Leeds University and spun out into a business which Jackie runs. Jackie says ‘’ It has been a wonderful challenge and a labour of love growing the business from scratch, especially as I had never been in business before’’.

Strulch has great credentials and was trialled at The Eden Project who gave endorsement for the bags and by the RHS trials team at Wisley who wrote about the product in The Garden magazine. Strulch has appeared on TV- Gardeners World, on the last ever Groundforce programme at The British Museum and on Good Morning with David Domeny. There have been numerous mentions in the press too and Jackie says ‘’Geoff had a great idea and gardeners have come back year on year because Strulch does what it says it does on the bag and whilst I am proud that Strulch is used in many prestigious gardens it is just as popular in small gardens like mine’’.

Strulch Limited Terms & Conditions
Please read the following terms and conditions carefully as use of and/or buying the product know as Strulch Garden Mulch from the www.strulch.co.uk website means that you will be bound by them.

Waiver

Every effort has, is and will be taken to ensure that the information contained in this site is correct and up to date. The information may, however, become incomplete, inaccurate or out of date. To the full extent permitted by law, but subject to the terms and conditions of sale referred to below, we disclaim all warranties and representations (whether implied or expressed) as to the accuracy of any information contained on this website.

Definitions

For the purposes of these Terms and Conditions the following definitions apply.
Contract: means the contract for sale by us and purchase of our product by you.
Goods: means the product you order from Strulch Limited that are available for purchase from this site in accordance with the terms and detailed on your order form.
Product: means Strulch, a garden mulch made from wheat straw for organic gardening.
Order Form: means the form completed by you on line or the form completed by us if you order our product over the telephone. Each order form has its own unique reference number and should be retained by you and be quoted when contacting us about your order. A delivery note will be sent with your product when it is dispatched and a copy of your order will be emailed to you when you supply a valid email address.
Website: Our world wide web address www.strulch.co.uk
We/Us: Strulch Limited whose registered office is 26 Hill Crescent, Burley-in Wharfedale, Ilkey LS29 7QG. Telephone/Fax 01943 863610. Mobile 07742915611. Company Registration Number 5052776 VAT Number 829886853
The headings in these terms are for convenience only and do not affect their interpretation.
Use of this website
The content of this website is owned by or licensed to Strulch Limited. You may not copy, reproduce, modify, distribute, republish, re-sell, display, post or transmit any part of this website without the permission of Strulch Ltd. You may view or print individual pages only for your own personal use.
Limitation of liability
This website should only be used for information purposes.
Strulch Limited shall not be liable for any damage or loss that may occur in the use of any of the information contained or advice given in this site except as stated in these terms and conditions or contract of sale (where applicable) and to the extent that such liability cannot be excluded by law.

Strulch Limited is not liable for any damages or losses resulting from your use of or inability to use this website. Strulch Limited does not guarantee that this website will operate free of error or that it is free from computer viruses or any other contaminating computer program.

Strulch Limited will not be liable to you or in breach of the contract for delay or failure to perform due to any causes beyond the reasonable control of Strulch Limited or its suppliers or agents, including, but not limited to, acts of god, civil commotion, industrial dispute, riots, flood, and legislation.

Nothing in these terms and conditions excludes or limits the liability of Strulch Limited for fraudulent misrepresentation or death or personal injury caused by the negligence of Strulch or its employees or agents.

Data protection and privacy

Any details which you provide to us from which we can identify you are held and processed in accordance with our privacy policy.

Variations

In some cases the product may vary from the image displayed on the website where we have updated the packaging or improved the look of the product. Also note that colours can vary due to conditions at the time photography, possible natural variations in colour and also the setup and model of your computer monitor.

Pricing & Payment

The amount payable by you shall be the total price of the product ordered as detailed on the order form which is clearly shown before you submit your order. The Order will also be confirmed either by email or by hard copy sent when the product is dispatched.

All prices quoted are in British pounds (£) and include Value Added Tax (VAT) pursuant to UK customs and revenue law. If the price goes up or down in between you placing and receiving your order, we will honour the original price.

Payment can be made by debit or credit card or cheque at our discretion. We do not accept American Express. Payment will be taken on the date your order is placed. Ownership of the product does not pass to you until we have received cleared payment funds.

In the unlikely event the product you order is not available or only available in part (subject to volume) we reserve the right to refund your payment in full or in part in accordance with the payment method used.

Unless otherwise stated the order price is inclusive of delivery charges. Some postcodes incur additional charges and these costs will be highlighted when the order is placed. We reserve the right to increase the prices of our product and/or delivery services from time to time. However where the change is applied the amount you will pay will be the amount as stated on your original order form.

Ordering and Stock Availability

Browse the website and chose the number of bags of the product you wish to purchase. Our website has been designed to help you decide how many bags of the product for the size of the garden you wish to treat, however if you need any further assistance then please do not hesitate to contact us. If you make an error while placing an electronic order you can leave the ordering process and refresh the page and place the correct order again.

Check your order confirmation and invoice for accuracy including product quantity and delivery address. Contact us as soon as possible to amend any order information.

After you have confirmed your order by pressing the ‘submit icon’, you will receive an email from us confirming the details of your order within 72 hours then you will receive an email confirming when your order will be dispatched. If you do not receive an email from us confirming your order then please telephone us in the office to enquire whether your order has been received before re-submitting your order on the website to avoid duplicate orders. Until you receive confirmation of your order by email no contract prevails between us.

Where an order is placed of 12,25 or 48 13.5kg bags of the product we may also contact you by telephone to confirm your order. If you do not provide a telephone number with orders the product will not be despatched.

We make no representation or give any warranties as to the product, its’ description whether sold from the website or by telephone, or the services we provide referred to herein as being available or suitable for use unless specifically stated on the website.

E-mails to you will be sent to the address you specify to us. You must only provide us with a valid e-mail address and it is your responsibility to inform us of any changes to that address.

Delivery & Damages

If the product you order is in stock it will be despatched by a courier chosen by us to the address as detailed on the order form. We will not be held responsible if the delivery address provided by you on the order form is incorrect. Our chosen couriers will aim to deliver your product within 7 working days of the order being submitted. We offer next day and timed deliveries for an additional charge. A signature is not required to confirm receipt, however, goods left when you are out are your responsibility and you should contact Strulch if you wish a specific delivery date. If an order of 12, 25 or more 13.5kg bags of the product is placed, the product will be delivered on wooden pallets. We will need your confirmation that our couriers will be able to deliver the product without causing any obstruction under the Road Traffic Act 1988 or cause a nuisance to the general public.

It is vital that all orders are checked on delivery and we are notified of any damages or shortages within 48 hours. In the case of damage please take and provide a photograph image of the damage. In these cases it is best to call us to let us know, but if you do email then ensure that we have acknowledged the email before the time elapses as we cannot take responsibility for non delivery of an email. Unfortunately once the 48 hours have elapsed the courier’s insurance lapses and claims cannot be made. This is why it is safer to always check items on the day of delivery even if the outer packaging appears to be intact.

Upon delivery where the product been removed from a pallet to an extent were the pallet cannot be repacked safely for transportation, we will not be able to refund any sums paid by you in respect of your order.

It is rare for items to get damaged in transit but accidents can happen and occasionally there may be a packing error resulting in a shortage.

Damage to your property by the third-party delivery company

If your property is damaged in any way by the delivery company this must be reported to them immediately. Failing that, send a full report to [email protected] within 24 hours. Strulch will endeavour to support your claim against the delivery company’s insurance. It is important that this is done in a timely manner.

Non Delivery

If the Goods have not been delivered to you 3 days after the latest date for delivery to your address as given on the order form, you should contact us by telephone or by using the details available at www.strulch.co.uk.
If for any reason (other than exercising your rights set out in these terms and conditions) you will not accept delivery of the product you ordered we may store the product for a reasonable period of time which will be limited to 21 days until an alternative delivery date can be arranged whereupon you will be liable for all related costs and expenses including any redelivery cost payable.

Cancellation

Orders can be cancelled by emailing us using the details available at http www.strulch.co.uk stating the order reference. A full refund will be given where the goods have not been dispatched minus any charges levied by the payment provider. If the goods have been dispatched a partial refund will be given to cover the cost of transportation.

Goods must be returned complete, in an unused and undamaged condition. If an order has been dispatched and the cancellation is due to the item no longer being required then it will be your responsibility to return the item or to cover the cost of the courier returning the item to us.

In the instance of a faulty product we will arrange to exchange the item for a replacement of the same type. We may however need to determine the cause of the fault and the exchange would depend on the nature of the fault. To speed up the process we may on occasion ask for images of the fault, if it is a visible problem. Your rights under this clause do not arise where packaging has been damaged in transit but the product itself is undamaged for example a small tear in the bag where the product would be opened in any event.

Please note that if three/four/five bags of the product are returned for a refund and the remaining items on the order would have incurred a delivery charge then this charge will need to be deducted from the refund value.

Please note that if less than the full order is returned for a refund and the remaining items on the order would have incurred a delivery charge then this charge will need to be deducted from the refund value.
Credit / Debit cards will be refunded within 30 days of receiving your notice of cancellation provided you have complied with the all the relevant terms and conditions of cancellation.

Returns Policy

If you are not satisfied with any product you purchase from Strulch Limited, you may return any products back to us providing that the product is in a resalable condition, this means that the product is not damaged, has not been used in any way and that the product is complete with the original pristine condition packing. These Terms and Conditions do not affect your statutory rights as a customer.

Please note that when making a refund, the company will deduct the cost of the initial delivery charge and the cost of collecting the goods where this has been arranged by the company.

With regards to faulty products we will adhere to the warranty provided above and work within our process to fix or exchange the products under their warranty terms and conditions. The total liability of the sale of contract is limited to the monies paid by the buyer and we cannot be held liable for indirect, consequential or special loss.

Guarantee

This guarantee excludes damage resulting from accident, alteration, misuse, abuse or normal weathering.
Warranties

We aim to deliver goods of the highest quality. Where the Goods are products we warrant that they will meet their specification.

Changes to the terms

We reserve the right to remove, modify or change, without notice, any information on this website from time to time by posting notice of the changes on the website . If you use the website after we have posted the changes you will be bound by the new terms. You should therefore ensure that you read the terms each time you use the website .

General

We will not use the information you provide on your order form for any purpose other than processing your order, mailing newsletters and updates and customer care in accordance with our Data Protection Policy. We will not pass your information to any other third parties in accordance with our Privacy Policy.

To the extent that any provision of these terms is found by any court or authority to be invalid, unlawful or unenforceable, that provision will be deemed not to be a part of these terms and will not affect the enforceability of the remainder of these terms, nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.

Failure or delay by us in enforcing or partially enforcing any clause or provision stated under any clause of these terms and conditions will not be construed as a waiver of any of its rights under them.

Any waiver by us of, or any default under, any clause or provision of these terms and conditions by you will not be deemed a waiver of any subsequent breach or default and will in no way affect the other terms of the agreement and/or contract.

Any notice required to be given to us shall be in writing and sent by post or by e-mail to the contact details available www.strulch.co.uk unless otherwise notified. Any notice required to be given to you by us shall be in writing and sent by post or email to the addresses that you provided when ordering the product, unless otherwise notified
You agree with us that any agreement made pursuant to these terms and conditions is between you and us only and it is not intended to be enforceable by any other person who is not a party to it.

Any order combined with these terms and conditions constitute the entire agreement and understanding between you and us, and supersede any previous agreement. These terms supersede any representation made by us or any of our employees or agents. Nothing in this clause shall, however, operate to limit or exclude any liability for fraudulent misrepresentation.

Statutory rights

The consumer’s contract with Strulch Limited does not affect the consumer’s statutory rights. In circumstances where the product are intended or have been used for purposes related to your trade, business or profession, and you are not acting as a consumer and protection consumer rights does not apply.

Governing law and jurisdiction

These terms and your use of this website are governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the Courts of England and Wales.

1. GENERAL
​
​Strulch Limited are committed to protecting and respecting your privacy. For the purposes of data protection legislation, we are the data controller and we will process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and national laws which relate to the processing of personal data. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

2. VISITORS TO OUR WEBSITE

2.1. We may collect and process personal data about you in the following circumstances:

2.1.1. when you complete forms on our website (“Site”). This includes your name, email address and telephone number(s) which is provided at the time of registering to use our Site, where you ask us to contact you about our goods or services, subscribe to our mailing list, or subscribe/request goods or services;
2.1.2. whenever you provide information to us when reporting a problem with our Site, making a complaint, making an enquiry or contacting us for any other reason. If you contact us, we may keep a record of that correspondence;
2.1.3. details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access (see section 2.2.2 on Cookies below); and
2.1.4. whenever you disclose your information to us, or we collect information from you in any other way, through our Site.

2.2. We may also collect data in the following ways:

2.2.1. IP Address

We may collect information about your device, including where available your Internet Protocol address, for reasons of fraud protection. We may also collect information about your device’s operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify any individual.

2.2.2. Cookies

Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

2.3. We may use your personal data for our legitimate interests in order to:

2.3.1. provide you with information, or services that you requested from us;
2.3.2. allow you to participate in interactive features of our Site, when you choose to do so;
2.3.3. ensure that content from our Site is presented in the most effective manner for you and for your device;
2.3.4. improve our Site and services;
2.3.5. process and deal with any complaints or enquiries made by you; and
2.3.6. contact you for marketing purposes where you have signed up for these (see section 6 for further details).

Website Links

Our Site may, from time to time, contain links to and from the websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. When you leave our Site, we encourage you to read the privacy notice/policy of every website you visit.

3. CUSTOMERS

3.1. We will collect details such as your name, email address, telephone number(s), postal address and financial information when you order goods or services from us either via our Site or if you place a telephone order. We will use this information to process your order and comply with our contractual obligations.
3.2. In order to perform our contact with you, we may also need to share personal data with third parties such as payment providers and courier/delivery/postal service organisations to assist in the delivery of goods or services you have ordered.
3.3. We may also advertise your feedback on our website and marketing materials (subject to obtaining your prior consent).
3.4. We will retain your information as long as we require this to provide you with the goods or services ordered from us and for a period of 5 years afterwards to assist the reordering process. Where you have subscribed to receive marketing correspondence from us we will keep personal data from when you provide us with your consent and you are provided with the opportunity to opt-out of receiving marketing correspondence from us.
3.5. Customer details will not be shared with charity partners. Any donations added at checkout to charity partners will in turn be donated by Strulch.

4. SUPPLIERS

We will collect details such as your name, email address and contact telephone numbers in order to contact you about goods or services ordered with you, to place further orders and to pay you for the goods and/or services supplied. We will keep the personal data for 6 years further to being provided with the goods/services.

5. IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide the data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example to provide you with our goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

6. MARKETING

6.1.In addition to the uses described in sections 2-4 above, where you subscribe to our newsletter, we may use your personal data for our legitimate interests in order to provide you with details about our business updates which we think may be of interest.

6.2. You have the right to opt-out of receiving the information detailed in section 6.1 at any time. To opt-out of receiving such information you can:

6.2.1. tick the relevant box situated in the form on which we collect your information;
6.2.2. clicking the unsubscribe button contained in any such communication received; or
6.2.3. email us at [email protected] or call 01943 863610 providing us with your name and contact details.

7. AUTOMATED PROCESSING

7.1. We do not undertake automated decision making with your personal data.

8. LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA

8.1. We will only use your personal data where the law allows us to. Most commonly, we will use your personal data in the following circumstances:

8.1.1. for performance of a contract we enter into with you;
8.1.2. where necessary for compliance with a legal or regulatory obligation we are subject to; and
8.1.3. for our legitimate interests (as described within this policy) and your interests and fundamental rights do not override these interests.

9. DISCLOSURE OF PERSONAL DATA to third parties

9.1. In addition to the third parties mentioned above, we may disclose your information to third parties for our following legitimate interests as follows:

9.1.1. IT software providers that host our website and store data on our behalf;
9.1.2. professional advisers including consultants, lawyers, bankers and insurers who provide us with consultancy, banking, legal, insurance and accounting services;
9.1.3. HM Revenue and Customs, regulators and other authorities who require reporting of processing activities in certain circumstances; and
9.1.4. third parties who we may choose to sell, transfer or merge parts of our business or assets. Alternatively, we may seek to acquire other business or merge with them. If a change happens to our businesses then the new owners may use your personal data in the same way as set out in this privacy policy.

9.2. We may disclose personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply our
website terms and conditions and other agreements; or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

9.3. We will not sell or distribute personal data to other organisations without your approval.

10. CROSS-BORDER DATA TRANSFERS

10.1. We will not transfer your personal data outside the European Economic Area.

11. DATA SECURITY

11.1. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted to our Site; any transmission is at your own risk.

11.2. Information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organisational measures designed to secure your information against accidental loss and unauthorised access, use, alteration or disclosure. In addition, we limit access to personal data to those employees, agents, contractors and other third parties that have a legitimate business need for such access.

12. ACCESS TO, UPDATING, DELETING AND RESTRICTING USE OF PERSONAL DATA

12.1. It is important that the personal data we hold about you is accurate and current.  Please keep us informed if the personal data we hold about you changes.

12.2. Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances or withdraw your consent to the processing of your personal data where this has been provided. You also have the right to access information held about you and for this to be provided in an intelligible form. If you would like a copy of some or all of your personal data, please send an email to [email protected] or call 01943 863610. In certain circumstances we reserve the right to charge a reasonable fee to comply with your request.

12.3. You can also ask us to undertake the following:

12.3.1. update or amend your personal data if you feel this is inaccurate;
12.3.2. remove your personal data from our database entirely;
12.3.3. send you copies of your personal data in a commonly used format and transfer your information to another entity where you have supplied this to us, and we process this electronically with your consent or where necessary for the performance of a contract; or
12.3.4. restrict the use of your personal data.

12.4. We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal data that we hold about you or make your requested changes. Data protection legislation may allow or require us to refuse to provide you with access to some or all the personal data that we hold about you or to comply with any requests made in accordance with your rights referred to above. If we cannot provide you with access to your personal data, or process any other request we receive, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

12.5. Please send any requests relating to the above to our data lead at [email protected] or call 01943 863610 specifying your name and the action you would like us to undertake.

13. RIGHT TO WITHDRAW CONSENT

Where you have provided your consent to the collection, processing and transfer of your personal data, you have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, please contact us at [email protected] or call 01943 863610.

14. CHANGES TO OUR PRIVACY POLICY

We reserve the right to update this privacy policy at any time, and any changes we make to our privacy policy will be posted on this page.  Please check back frequently to see any updates or changes to our Privacy Policy. If we would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent before using your personal data for a new or unrelated purpose. We may process your personal data without your knowledge or consent where required by applicable law or regulation.

15. CONTACT US

If you have any questions, comments or requests regarding this policy or how we use your personal data please contact our Data Lead at [email protected] or call 01943 863610. This is in addition to your right to contact the Information Commissioners Office if you are unsatisfied with our response to any issues you raise at https://ico.org.uk/global/contact-us/

Last updated: 24 May, 2018.

USE OF COOKIES

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website. We use cookies on this website to:

• keep track of the items stored in your shopping basket and take you through the checkout process;
• recognise you whenever you visit this website;
• obtain information about your preferences, online movements and use of the internet;
• carry out research and statistical analysis to help improve our content and to help us better understand our customer requirements and interests;
• make your online experience more efficient and enjoyable.

The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer or other electronic device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally. In certain circumstances we may collect personal information about you—but only where you voluntarily provide it (eg by completing an online form) or where you purchase goods or services from us.

In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested (eg to enable you to put items in your shopping basket and use our check-out process).

CONSENT

If you visit our website when your browser is set to accept cookies, we will interpret this as an indication that you consent to our use of cookies and other similar technologies as described in this website cookie policy. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject cookies or disable cookies completely.

THIRD PARTY COOKIES

We work with third party suppliers who may also set cookies on our website, for example [Google Analytics, Facebook, Twitter & YouTube]. These third party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party. You will find additional information in the table below.

DESCRIPTION OF COOKIES

doubleclick.net

google.com

strulch.co.uk

www.strulch.co.uk

HOW TO TURN OFF COOKIES

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/.